Privacy Policy

1. Introduction

Welcome to StickersQR ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our QR code generation, analytics tracking, and sticker ordering services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and authentication credentials through Clerk
• QR Code Designs: URLs, custom logos, design preferences, and saved QR code configurations
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Shipping Information: Delivery addresses for physical sticker orders
• Communications: Messages, feedback, and support requests

2.2 Automatically Collected Information

• Analytics Data: Through Dub.co integration, we collect click data, device types, locations, and browser information for QR code scans
• Usage Data: Pages visited, features used, and interaction patterns on our platform
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: Session data and preferences (see Section 7)

2.3 Background Images

When you generate AI backgrounds or upload custom images, these files are stored securely in our cloud storage (AWS S3) and associated with your account for design management.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our QR code generation and analytics services
• Process and fulfill sticker orders
• Generate tracked links through Dub.co for analytics purposes
• Send transactional emails (order confirmations, account updates)
• Provide customer support and respond to inquiries
• Process payments through Stripe
• Analyze usage patterns to improve our platform
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Information Sharing and Disclosure

We share your information with trusted third-party service providers:

4.1 Service Providers

• Clerk: Authentication and user management
• Stripe: Payment processing for subscriptions and orders
• Dub.co: Link shortening and analytics tracking
• AWS S3: Cloud storage for uploaded images and generated QR codes
• Railway: Hosting infrastructure and database services
• StickerIt: Physical sticker printing and fulfillment

4.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, safety, or property.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure authentication through Clerk with modern encryption standards
• Database encryption at rest
• Regular security audits and monitoring
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or financial record-keeping).

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Authentication and session management
• User preferences and settings
• Analytics and performance monitoring
• QR code scan tracking (through Dub.co)

You can control cookies through your browser settings, but disabling cookies may limit functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing

To exercise these rights, contact us at privacy@stickersqr.com

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

11. Third-Party Links

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our platform or sending an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: